We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We cover the return shipping for you. If you want to exchange an item, we'll send you a return label. Please note that the return of personalized pictures and custom-made items is not possible.

For any return inquiries, you can contact us at hello@casaarticus.com anytime.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable items Certain types of items cannot be returned, such as custom products (such as special orders or personalized items or Limited Edition). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns of gift cards.

Exchange The quickest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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